Shipping policy

Last updated: August 23, 2026

Made-to-Order Production

Lost Timber Company apparel is produced especially for you after your order is placed. This made-to-order approach helps us offer original designs while reducing unnecessary inventory and waste.

Most orders require approximately 3–7 business days for production before shipping. New designs, specialty customization, product availability, large orders, quality-control reviews, holidays, and periods of high demand may require additional processing time.

Production time and shipping time are separate. Business days do not include weekends or recognized holidays.

Estimated Delivery Time

After production is complete, standard domestic shipping within the United States generally takes approximately 2–7 business days.

Most U.S. customers should receive their orders within approximately 5–14 business days after placing an order. These timeframes are estimates and are not guaranteed.

Carrier delays, severe weather, holidays, incorrect addresses, inventory availability, and other circumstances outside our control may affect delivery.

Shipping Rates

Available shipping options and charges are calculated and displayed during checkout based on the destination, package size, package weight, and products ordered.

Order Tracking

Once your order has completed production and ships, tracking information will be sent automatically to the email address provided during checkout.

Tracking information may take 24–48 hours to display movement after the shipping label is created. Please check your spam or promotions folder if you do not receive your shipping confirmation.

Address Accuracy and Changes

Customers are responsible for entering a complete and accurate shipping address at checkout, including any apartment, suite, or unit number.

If you discover an address error, contact Lost Timber Company immediately through our Contact page. We will make every reasonable effort to update the address, but changes cannot be guaranteed after an order enters production or ships.

Lost Timber Company is not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was submitted. Additional shipping charges may apply if an order must be shipped again.

Delayed or Lost Packages

Occasional carrier delays can occur after an order ships. A package is not considered lost solely because tracking has stopped updating temporarily.

If tracking has not updated for an extended period or your package appears to be lost, please contact us through our Contact page. We will work with our fulfillment partner and the shipping carrier to investigate.

When a carrier confirms that a package was lost in transit, we will work to arrange an appropriate replacement. Eligibility is determined after the carrier and fulfillment partner complete their investigation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify the shipping address on your order.

  2. Check around the delivery location, mailbox, porch, garage, and other secure areas.

  3. Ask household members, neighbors, apartment management, or a building attendant.

  4. Contact the shipping carrier or local post office with your tracking number.

Packages marked “Delivered,” “Out for Delivery,” or “Attempted Delivery” are not generally considered lost in transit. Lost Timber Company cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Returned or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, an unclaimed package, or another issue outside our control may be shipped again at the customer’s expense.

We will contact you when possible to confirm the correct address and collect any additional shipping charge before reshipping the order.

International Shipping

International delivery times vary by destination and may be affected by customs processing and the destination country’s postal service.

International customers are responsible for all applicable customs duties, import taxes, brokerage charges, handling fees, and other government-imposed charges. These costs are not included in the product price or shipping charge paid to Lost Timber Company.

International packages may require action from the recipient, including paying customs fees, submitting documentation, or collecting the package from a local postal facility. Lost Timber Company is not responsible for delays, returns, or non-delivery caused by unpaid customs charges or a customer’s failure to comply with local import requirements.

Split Shipments

Depending on product availability, production location, or fulfillment requirements, items from the same order may arrive in separate packages. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping because we divided the shipment.

Shipping Disclaimer

Delivery dates are estimates and cannot be guaranteed. Lost Timber Company is not responsible for delays caused by shipping carriers, customs agencies, severe weather, natural disasters, labor disruptions, service interruptions, or other circumstances beyond our reasonable control.

Questions about your shipment can be submitted through the Contact page on our website. Please include your name, order number, and tracking number so we can assist you promptly.